The Drum Awards Festival - Extended Deadline

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CX Economy

Confessions of a CX makeover: how to revitalize experiences by fusing technology with purpose

In increasingly crowded markets, brand recognition and a great product aren’t enough. Customers demand design, experiences and services that are seamless, lightning-fast, easy to navigate and enjoyable every step of the way. Creating such experiences often requires brands to gather customer feedback, improve interoperability, streamline physical and digital interfaces and create moments that surprise and delight. But with a CX makeover, where do you start? How do you avoid common pitfalls and activate at speed? In this session, we bring together brands and technologists who have pulled off some of the best CX transformations in recent years to answer these and other questions.

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CX Economy

Customer of 2030 – the catalyst for change in CX

In partnership with Infobip

Influencers

A match made on TikTok: connecting brands with creators

In partnership with TikTok

Data

What media data is really important for marketers?

In partnership with DoubleVerify

MEMBER EXCLUSIVE
Gaming & The Metaverse

Making sense of the world of gaming

MEMBER EXCLUSIVE
Gaming & The Metaverse

NFTs, WTF?

MEMBER EXCLUSIVE
Gaming & The Metaverse

Reimagining Roblox: fad or future

Influencers

Tapping into the opportunity of creators in B2B

In partnership with LinkedIn

Gaming & The Metaverse

Creating authentic brand experiences in the metaverse

In partnership with Yahoo