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Will the pitch process change post-pandemic?

Lockdown and working from home forced agencies and clients to rethink the pitch process. Chemistry meetings took place on Zoom while decks were presented in Teams meetings. The savings, both in time and expense, have been immediate but will it make up for the lack of face-to-face contact? Will any new habits adopted in 2020 stick? The Drum will speak to new business bosses and clients who have gone through a pitch in the past year to find out.

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