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How to say no and push back

The strain of Covid on agencies has led many worried agency bosses to accept client demands without question for fear of losing lucrative business in an unstable market. An investigation found that pressure is being put on agency staff who are working round the clock to make sure work is delivered. The work/life balance has blurred, and many are trying to reset the boundaries. How can agencies put better boundaries in place as we emerge from Covid?

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