Dearth of a salesman: what next for the outdated car dealership model?

The car dealership model hasn’t been fit for purpose for some time now. And with the new normal demanding the rapid digital transformation of every other industry, it’s only a matter of time until we see it here too. But what will replace it? From virtual showrooms to fully-automated coin-operated car vending machines, we take a look.

The traditional car retail model was allowed to exist for so long for want of a better alternative. Now, new technologies are meeting changing needs (particularly among younger drivers) and giving rise to new approaches that are much more customer-centric. Which begs the question, is it time the dealership was traded in for a new model?