Trainee Account Manager

Location: Glasgow

Overview

The key role of a Trainee Account Manager is to attract and retain new and lapsed customers whilst working towards achievement of set individual targets and KPI’s.

Specific Responsibilities

• To sell the benefits of The Drum products to secure new business and increase revenue from existing/lapsed customers.
• Show an understanding of the principles of Customer Care
• To be continually aware of your progress to target and activity levels via accurate verbal and written communication to be discussed with your direct line manager
• To ensure you have enough leads to achieve target, bringing this to your line managers attention if there is a shortfall
• To work as part of the sales team and contribute ideas and feedback
• To take responsibility for attaining product/client knowledge across The Drum’s portfolio
• To be confident and enthusiastic when on the phone, demonstrating expertise in questioning effectively and matching the benefits of The Drum products to your customer’s needs.
• To research and be aware of competitor activity, industry trends and news and identify commercial opportunities from these.
• To be aware of competitor packages for similar products and identify commercial opportunities from their product set
• To ensure the correct use of Salesforce and adhere to all activity KPI’s set by the HOS/Commercial Director
• To attend corporate events as required and to represent the company in a professional manner.
• To work within the agreed rates.

Role-specific skills & characteristics

• Active interest in the media, marketing and advertising
• Attention to detail
• Basic level sales skills
• Industry knowledge

Personal qualities

• Trustworthiness – keeping confidentiality and ensuring that information is not shared inappropriately with the wider team or externally
• Integrity – holding up the organisational morals of honesty when communicating/dealing with staff or customers or suppliers
• Work ethic – working at full capacity during working hours, working extra hours where needed
• Loyalty - acting in the best interests of the business at all times
• Humility – taking on board feedback and adjusting behaviours accordingly
• Flexibility – changing when needed or adopting different approaches
• Respect – treating others respectfully to them in person and when they are not there
• Conviction – standing up for what you believe is right
• Developing self – having a continuous programme of self-development to improve skills, knowledge and performance

As a Trainee Account Manager you will receive on the job product training and coaching.

If you would like to join our award-winning commercial team please send your CV and supporting documents to tehmeena.latif@thedrum.com