The Drum Awards for Marketing - Entry Deadline

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By Awards Analyst | writer

November 4, 2021 | 7 min read

Tangerine Communications won the 'Retail and ecommerce' category at The Drum Awards for Content 2021 and the ‘Most effective use of social media’ category at The Drum Awards for the Digital Industries 2021. Here, the team behind the winning entry reveal the secrets of this successful project...

The challenge

Specsavers has a track record when it comes to live sports commentary, most notably the Ashes in 2019 where we famously offered Jack Leach free glasses for life.

So, when Euro 2020 (finally) rolled around, we knew we had to go big. After all, there would be countless questionable referee decisions, missed penalties and misjudged punditry to talk about.

We dialed up our creative reactive strategy (using the brand’s personality to react to the news agenda and online conversation) to meet our objectives:

  • Maintain brand love and positive sentiment.

  • Engage new and existing customers.

The strategy

Our insights showed that in-the-moment humor and reactive commentary is one of Twitter’s stand-out USPs, but for healthcare brands like Specsavers, it can come across as hollow if this isn’t backed up with relevant content and significant brand warmth.

Use the distinctive Specsavers personality to own and lead trending Euros conversations online, tapping into the mood of the nation and delivering exactly what they want to hear from us at exactly the right moment.

It starts with social listening: using software to scour keywords, trending topics and viral moments to sense the mood of the nation and formulate angles for the brand to respond. Our creative reactive team is online all day, seven days a week to ensure no stone goes unturned – and for the Euros, we bolstered the team even more to ensure that several reactive experts were online at any one time, to bounce ideas off one another and create memorable viral moments.

Then, we produce lightning-quick, on-brand content, with often headline-grabbing results. For Specsavers, the approach works using a formula:

Relevant conversation + relevant brand angle + tone of voice = opportunity.

In our day-to-day creative reactive, this is split into three focuses, and for the Euros, we followed the same rulebook: reacting to trends and the news agenda; interrupting relevant conversations; and surprising and delighting social media users.

Specsavers billboard

The campaign

The pinnacle of reacting to trends and the news agenda was our much-lauded ‘It’s Coming Home’ billboard.

Ahead of the Last 16 match with Germany, social listening showed us that the mood of the nation was shifting, from ’England always lose’ to ’Could it actually come home?’, but it was still very much split. We therefore came up with two creative routes (one win, one lose) to be posted exactly on the final whistle. Luckily, we got to use the win option. The creative reactive team made sure the billboard went out at the exact right moment, just as the nation realized it could be ’coming home’ and the results showed we’d got it right.

On our owned social channels, the billboard was a success (2,400 engagements and 260,000 impressions on Twitter, 61,000 reactions and 4.4m reach on Facebook), but what really made it stand out was how the nation ran with it. It was shared far and wide, especially by the marketing and advertising community on LinkedIn. It appeared as The Drum’s Ad of the Day as well as being featured on publications like Famous Campaigns and PR Week.

Based on the billboard’s success on social, the wider Specsavers marketing team was poised to take it into OOH at Wembley and in press ads, too – flipping the ’ATL ad to social’ pipeline on its head and gaining even more reach for the campaign.

But the games weren’t the only sources of opportunity – we needed to keep an eye on Twitter too, for opportunities to insert the brand into current conversations and steal the show (interruptions).

A perfect example of this is when Vision Express ambassador Gary Lineker tweeted “Game of the tournament so far. Absolute thriller” after the achingly boring 0-0 game between England and Scotland. Whether it was sarcasm or not, we made the most of the ambiguity of the tweet to tell him to give us a call, with our reply surpassing his post in terms of engagements (3,500 RTs, 46,800 likes, 1.6m impressions).

And to make sure that famous brand warmth was always at the forefront, we looked out for opportunities to Surprise and Delight Twitter users. During England’s thrilling 2-0 win over Germany, one fan tweeted that he had broken his glasses in excitement after Harry Kane’s goal. We were right there to offer him a new pair – if Harry retweeted us.

When the England captain obliged to our request, we not only delighted the fan with a new pair of glasses, but also with the priceless gift of endorsement from his hero. Thanks to Harry’s kindness, our tweet got 3,900 engagements, 737,000 impressions and an interaction rate of 7.41% – which is significantly higher than our benchmark of 5.02%.

The interaction was noticed by the press, most notably The Sun, which ran the article: ’GLASSES HALF FULL: Classy Harry Kane helps get England fan new glasses after supporter cracked them wildly celebrating his goal vs Germany’ which gave us 64m PR reach.

Specsavers 2

The results

Our Euros reactive campaign reached 9.5m, which is a 21% increase on our monthly 2021 average for reactive. It garnered 127,000 engagements, which is a 45% increase – all completely organic.

If the brand had paid for those kinds of results through ad spend, we calculated it would have cost £95,000 for reach and £143,000 for engagements.

And, of course, we made the news, with a PR reach of 216m and coverage in titles such as The Drum (Ad of the Day), Famous Campaigns, PR Week and The Sun.

In terms of that all-important brand love, mention data shows that our reactive Euros content increased weekly positive sentiment by an average of 20.1% from June 17 to 30, 2021.

When it comes to reaching new potential customers, Specsavers’ Facebook and Twitter pages saw an average monthly follower increase of 2,787 from May to July, which is 32% higher than our 2021 monthly average.

Mention data shows reactive content increased weekly positive sentiment by an average of 20.1% from the June 17 to 30, 2021. ​

On a budget of just £11,000, we’ve not only brought huge value to the Specsavers brand, but we’ve also given joy to millions during the toughest time in recent memory. And in our eyes, that means we’ve hit the back of the net.

This project was a winner at The Drum Awards for Content 2021 and The Drum Awards for the Digital Industries 2021. Find out which of The Drum Awards are currently open for entry.

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Tangerine Pr

So what makes Tangerine so different?

Our solutions to clients’ communications challenges win awards. This is not, however, where our priorities lie. Your business, its requirements, aims, challenges and opportunities are the cornerstones of our activity. Our campaigns are creative, undeniably, but effective, primarily. We aim to become an extension of your business, enabling you to have absolute faith in the honesty and reliability of every member of your account team.

Yes but PR consultancies always over promise … then under deliver!

We hate this too so we offer: ‘PR with MERIT’, which is a way of pre-evaluating campaigns to ensure they deliver exactly what a client needs to meet their business objectives. So we find out what would represent success to a client, write it down, agree it and then deliver it – simple as that.

But what do your clients think of you?

"One of the things I like about Tangerine is that I know they'll give me the best advice, so it's been very easy to build a trusting relationship that benefits us both. We also appreciate their no-shocks invoicing policy - nobody likes shocks and this takes the 'eek-factor' out of opening bills at the end of the month!" Comms Manager, Dulux Decorator Centres

“From the offset Tangerine has shown immense enthusiasm for what they do and the Atkins brand. Their knowledge and contacts within the national media are second to none and they continuously deliver hugely impactful results.” MD, UK, Atkins Diet

What do you specialise in?

We don’t tend to specialise – we like variety! But we have areas where we are stronger and/or have more experience, including food & drink/FMCG/foodservice, home interest/lifestyle, women’s interest/beauty, fashion, retail, SME B2B, the built environment and anything to do with ‘green issues’.

So what do you offer?

Public Relations. That’s it. It’s what we’re great at and we don’t pretend to (or want to) be able to do anything else!

Our PR offer includes: PR consultancy (honest, business-based advice), social media marketing, media relations (on and offline), event management, Public Affairs, crisis and issues management, media training, networking consultancy and introductions.

See also: Juice Digital – our social media marketing sister agency.

Tell me a little more about Tangerine as a business…

OK… we were launched in March 2002 and we have around 40 clients and 30 staff. Our business is growing, steadily year on year and in 2007, due to client and business demand, we launched Public Affairs and event management offers. In 2008 to strengthen our digital PR capabilities, we employed a head of digital PR and in 2009 we acquired social media specialist agency – Juice Digital.

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