Modern Marketing

Southwest Airlines names Ryan Green as new CMO amid restructuring

By John Glenday | Reporter

January 29, 2019 | 3 min read

Southwest Airlines has appointed Ryan Green as chief marketing officer, a role which will see him provide direction on a range of issues relating to the company’s brand, advertising and media relations.

In the post that outlines a senior restructure within the airline, it explained that Green will also oversee the its loyalty programme, digital strategy and mobile channels, all with a view toward driving additional revenue streams for the firm.

Southwest Airlines

Southwest Airlines put in place new CMO amid restructuring

Green is credited with overhauling the customer experience at Southwest, bringing him to the attention of chief executive Gary Kelly, who has instigated a major leadership reshuffle intended to better position the carrier for future challenges.

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Kelly remarked: "I'm thrilled to have so many capable leaders to step into their new roles to continue to build and strengthen Southwest to ensure our continued success for decades to come."

Southwest Airlines has built a formidable digital presence with a 22% market share, generating more visitors, page views and reach than any other domestic carrier.

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