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How is influencer marketing building advertisers’ trust?



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July 3, 2023 | 3 min read

Trust between advertisers and consumers is the bedrock of effective advertising, not least when it comes to influencer marketing

The nature of influencers’ relationships with their followers means that transparency and authenticity are non-negotiable when it comes to communicating branded messages to their communities - and doing this successfully requires trusted partnerships between influencers and the advertisers they work with.

So, how are technological developments impacting the industry’s ability to deliver transparency? What does the growth of AI mean for authenticity in this space? And how is affiliate marketing helping to deliver a full-funnel view of influencer activations? Members of our Influencer Group share their views.

AI & influencer content

Melanie Kentish, managing partner, Gleam Futures: “As the influencer marketing industry matures with greater regulation and in-depth reporting, brands’ trust in the channel is building. Not only is the quality of content often as good as a brand’s own content, the production costs are a fraction of the price. But the most valuable asset of all is the trust fostered within influencers’ communities.

“However, the momentum at which AI is growing is startling and - now more than ever - it’s important that influencers are leading the way by turning their backs on beauty filters and holding their accounts to account to sustain that trust. Progressive advertisers will be casting authentic, filter free and diverse talent for their audiences to be truly represented. This in turn will do what’s right for both brands and society at large. It’s time to do better.”

The role of robust reporting

Ceres Cueva, SVP global publisher partnerships, Rakuten Advertising: “With marketers calling for greater measurement and transparency of campaign performance in influencer marketing, we’re seeing more brands combine influencer and affiliate marketing strategies. You get more robust reporting and actionable insights by layering affiliate tracking links into influencer campaigns; getting a full-funnel view into how influencers drive conversions throughout the consumer journey and better understand the creators, messages and creative that resonate most with your audience.

“These insights build trust between brands and influencers, solidifying relationships and allowing creators to make decisions that actively engage and convert consumers. The outcome? Lasting partnerships that transform influencers into brand ambassadors. After all, when a great storyteller or content creator can directly impact performance growth, it’s a win-win for both parties.”

Authenticity is essential

Izzy Treacy, senior campaign manager, Buttermilk: “Transparency and authenticity are key to building trust in influencer marketing. The recent #deinfluencing trend sparked some controversy amongst advertisers, but it also proved that influencers are striving to be increasingly authentic with their audiences and, in turn, brands are taking more action to encourage transparency in their collaboration.

“Technological developments are key to this - providing brands with improved access to the metrics that matter. As a result, they can clearly understand the impact of their investment and build confidence in future strategies. Additionally, with more tools providing API access directly from the platforms, advertisers can also feel more confident about their influencer selection. Finally, the increase in clear disclosure practices from bodies such as the ASA has created a level of assurance and brand safeguarding for brands investing in influencer marketing.”

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