The future of location data: how will brands adapt to consumer expectations?
If location data lies at the heart of personalised experiences, how can brands use data to join the dots around the consumer? In the final installment of a five-part series from The Drum and Verve on Everything You Need to Know (EYNTK) About Location-Based Advertising, we explore the future of mobile location data intelligence.
Brands need to stay tuned to the changing mindsets of their customers. According to a study by Goldsmiths University and Adobe, 75% of marketing leaders admit to not understanding changing consumer behavior – which is having an impact on their business performance. The study further found that the brands that adapt their strategies tend to outperform those that are still using traditional loyalty programs by as much as 14%.
What does all this mean for marketers? As Ian James, general manager international at Verve, explains, this new wave of expectation and demand, driven by younger generations such as Generation Z – a generation that has never lived without a mobile device – is resulting in new challenges for marketers as they struggle to target these consumers effectively.
For James the solution is simple: location data is the key to understanding a consumer’s real-life behaviors and movements. “Going forward, using data directly from the device will play a significant role in data strategy and planning for marketers,” he explains.
It is a trend being seen by Eric Visser, chief exec of JustPremium, as he says Gen Z and millennials expect their online experiences to be personalized as a standard measure. “We already see it starting but in the future this expectation will track back to older generations,” he notes.
Amit Dar, strategic partnerships lead at Taptica warns brands of the consequences of not adapting, given how the traditional taxi model has been impacted by the introduction of Uber. He says brands need be smarter about how they use location data, citing his work with a premium taxi service ahead of the Pride festival in London as an example.
“We produced creative ads on Twitter that incorporated the Pride branding and specific keywords such as LGBT and ‘pride parade’, plus a relevant discount – and these resulted in higher engagement, volume of impressions and app installations overall, as well as delivering the lowest cost per impression,” he adds.
Where is the future heading in this space?
With 2018 looming, Forrester predicts the year will be one of reckoning for brands as “evolving customer expectations will challenge everybody”. The leaders that adapt will thrive and those that don’t will ultimately struggle.
For Raman Sidhu, vice-principal of business development at Beemray, brands are yet to realize the potential of mobile location data intelligence, due to “disparate capabilities” between marketers and advertisers. But he sees this changing in the future. “More brands will be taking advantage of the products they can build with location audience data, to offer their customers valuable experiences, and to do so with scale in mind.”
Danny Lopez, chief operating officer of Blippar, envisions a future where marketers will be able to map out their customer base more accurately, “understanding their favourite stores, products or food according to their latest journeys but also give them customized experiences according to where they are at that exact moment.”
And what if a brand misses the mark? It could result in an abrupt dismissal, according to Christopher Baldwin, head of marketing, Northern Europe at Selligent who says Gen Z and millennials are “notoriously entitled” – with a “delitist” attitude.
“Delitists” will unsubscribe and cut all communication ties to a brand that makes a mistake or appears to be wholly irrelevant,” he warns. “Using location is one way in which marketers can increase contextual relevancy in real-time to avoid this.”
Dan Bladen, chief executive and co-founder of Chargifi, sees wireless charging not only being offered as a service by brands – but also giving them an opportunity to monetize their investment by understanding more about the consumer during the charging experience.
“Wireless charging will be extended to laptops and even cars over the coming years and so there will be increasing opportunities to target an individual in the workspace, at home, socially or on the move,” he says.
As the series wraps up and brands anticipate 2018, James reiterates that location data is the missing link in “marketing’s true cross-platform strategy”. Whether brands will adapt to this new future is up to them.
Everything You Need to Know About Location-Based Advertising is the fourth EYNTK series from The Drum, designed to help readers and viewers get up to speed with some of the most important issues in today’s marketing industry in one short film – something they can watch in the back of a taxi on the way to their next crucial meeting on the subject.
Find out more about the series by visiting our EYNTK hub.
Other episodes in the series
Marketers need to upgrade how they derive location data: Everything You Need to Know series returns
The Drum’s Everything You Need to Know (EYNTK) series is back, discussing the opportunity behind location-based advertising, in partnership with location-based marketing platform Verve.
Accurate versus precise location data: why marketers need both to create smarter consumer segments
Location data needs to be both accurate and precise for it to be effective. But most marketers cannot tell the difference between the two. In the second episode of Everything You Need to Know (EYNTK) about location-based advertising, Ian James, general manager international at Verve explains how to bring them together.
The source is everything: how marketers can distinguish between good and bad location data
According to research by Forrester and Verve, a quarter of marketers said there is not enough clarity on the sources of collected location data. In the third episode of Everything You Need to Know (EYNTK) about location-based advertising, Verve’s general manager international, Ian James explains the best way to derive location data.
How location data can bridge the digital and offline gap
A big challenge faced by marketers is bridging the customer experience across physical stores and digital channels. In the penultimate episode of Everything You Need to Know (EYNTK) – About Location-Based Advertising, Verve’s general manager international, Ian James explains how location data can help minimise this gap.
Mind the gap: How location data bridges the digital and offline customer experience
Tracking customers across digital and offline channels is a huge challenge for marketers. Especially when the customer journey continues to be rather complex since, first, the advent and rise of digital shopping and buying, and, more recently, the same phenomenon on mobile devices, while trying to unite disparate data sets to provide a single customer view across channels.
Joining the dots around the consumer: The future of mobile location data
In the last few months, The Drum has been on a journey with Verve in the back of a London cab exploring the ins and outs of location data. In the final episode of Everything You Need to Know (EYNTK) About Location-Based Advertising, Ian James, general manager international at Verve, explores the future of mobile location data intelligence.
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