[24]7 taps Oracle VP as CRO
Intent-driven customer engagement firm [24]7 has brought on former Oracle VP Joe Eskew as chief revenue officer.
According to a release, Eskew has a track record of driving growth and profitability at software companies and brings “deep field operational experience with enterprise software companies with expertise in virtualization, cloud computing, security and compliance, database and infrastructure solutions.”
Prior to Oracle, Eskew held roles at IBM, Xerox Parc and Citrix.
He will report to CEO PV Kannan.
"The vision, the products and the people are what drew me to [24]7," Eskew said in the release. "[24]7 is uniquely positioned in the market, using artificial intelligence and machine learning to deliver on the vision of intent-driven engagement."
In addition, George Haddad, the former chief human resources officer at Veritas Technologies, has been named worldwide head of human resources.
[24]7 said Haddad has leadership experience in strategic and operational human resources with specialized experience in high-growth companies.
“He has a proven track record of partnering with global business leaders to build, develop and mentor critical talent to accelerate business results,” the company said.
Prior to Veritas, Haddad held roles at Synnex Concentrix, Hewlett-Packard and Verisign.
Haddad will report to Chief People Officer Shanmugam Nagarajan.
"[24]7 has an amazing culture and has done a phenomenal job attracting top talent from around the world,” Haddad said in a statement. “We need to ensure that we continue to attract and retain top talent while also developing our talent to continue to learn, grow as a high-performing team and preserve the company's high-performance culture during this phase of rapid growth."
[24]7 said its platform assists “several hundred million visitors across all channels” and engages in more than 1.5 billion conversations annually, most of which are automated, enabling brands to anticipate and act on consumer intent “to create more personalized customer experiences, resulting in an order of magnitude improvement in customer satisfaction, brand loyalty and potential revenue streams.”