Looking for a new agency next year? Here’s 20 rated for client service
We look into The Drum Recommends library to find 20 agencies rated for their client services with B2B experience.
Client services are the core of a strong creative relationship / Unsplash
The last year has seen agencies and B2B brands raise their creative game. For example, this year’s awards Grand Prix winner, printer manufacturer Roland DG, created an inventive lookbook featuring dozens of shades in the ginger hair color spectrum.
Good creative work, though, starts with a solid agency-client relationship. Client service is important if you’re considering hiring a B2B specialist agency.
With that in mind, we’ve pulled together a list of 20 agencies, each rated by their clients for providing exemplary client service on The Drum Recommends.
In case you’re unfamiliar, The Drum Recommends is a free service designed by The Drum to help marketers find relevant, trusted agencies. Recommendations are based on reviews by the people best placed to judge their expertise – their clients.
Every year, The Drum Recommends receives thousands of ratings from advertisers. Marketers complete a survey that scores their agency’s performance, the quality and range of their services, and price. Agencies must receive at least three client ratings to become recommended for a service.
Below, you’ll find the names, headcount and office locations of 20 top-scoring agencies who have B2B experience for client service as rated by their customers.
| Agency | Number of staff | Location(s) |
|---|---|---|
| Ambitious | 20 | Bristol |
| Bind Media | 25 | Bath |
| Burst Digital | 11 | London, New York, San Francisco |
| Cremarc | 20 | Woking |
| CYGNUS | 30 | Milton Keynes |
| Fluid Ideas | 50 | Derby |
| Fuel Integrated | 20 | Rayleigh |
| Harrison Carloss | 14 | London, Manchester, Stoke On Trent |
| Jakala | 1900 | London, Madrid, Milano, New York, RIGA, Sao Paulo, Shanghai |
| Milestone Creative | 25 | High Wycombe |
| Rebel | 18 | London |
| Shaped By | 14 | Bristol |
| Space & Time | 122 | Edinburgh, London, Manchester, Reigate |
| Storm | 20 | Southend-On-Sea |
| The Maverick Group | 100 | London |
| The MTM Agency | 75 | Southampton |
| Think Design Manchester | 11 | Manchester |
| Velo B2B | 30 | London |
| WHP Creative | 6 | London, Milton Keynes |
| Woven | 20 | Leeds, London |
Would you recommend your agency partner to another marketer? Tell us all about your experience by rating their services. And if you work for an agency that you think deserves to be recommended, all you need to do is register with The Drum for free.