Looking for a new UX partner? Here are 20 to consider
As gen AI applications potentially changing the nature of UX work, we look at the best-rated agencies offering UX services.
One of these 20 agencies could be your next commercial partner / Unsplash
User experience (UX) design is an area set for considerable disruption as the adoption of AI tools gathers pace.
New applications such as ChatGPT and Perplexity offer novel consumers ways of engaging with content, commerce and brands on the web. Websites might not be the focal point of a brand’s digital presence, while expectations from customer service touchpoints are likely to shift too.
All of that means that companies might have to reconsider the way they design digital experiences for users. With that in mind, we scoured The Drum Recommends database for the 20 highest-rated UX agencies, according to their own clients.
The Drum Recommends is a free service designed by The Drum to help marketers find relevant, trusted agencies. Recommendations are based on reviews from their clients.
Every year, The Drum Recommends receives thousands of ratings from advertisers. Marketers complete a survey that scores their agency’s performance, the quality and range of their services, as well as price. Agencies must receive at least three client ratings to become recommended for a service.
Below, you’ll find the names, headcount and office locations of the 20 top-scoring agencies recommended for UX, as rated by their clients.
| Agency | Number of staff | Location(s) |
|---|---|---|
| Box UK | 69 | Cardiff, London |
| Cantarus | 60 | London, Manchester |
| Distinction | 23 | London, Nottingham |
| Enigma Interactive | 35 | London, Newcastle Upon Tyne |
| Enjoy Digital | 60 | Leeds |
| EvenSix | 12 | Oxford |
| Harrison Carloss | 13 | London, Manchester, Stoke On Trent |
| Itineris | 33 | Ipswich, London |
| Jakala | 1900 | London, Madrid, Milano, New York, Riga, Sao Paulo, Shanghai |
| MMT | 250 | London |
| Positive | 39 | Richmond upon Thames |
| Rika Digital | 24 | Amsterdam, London, Plovdiv |
| Storm | 20 | Southend-On-Sea |
| StrategiQ | 54 | Ipswich, Leamington, London |
| Succeed Digital Consulting | 12 | Canterbury |
| The MTM Agency | 75 | Southampton |
| The Pixel | 70 | Bristol |
| Think Design Manchester | 11 | Manchester |
| This is Fever | 13 | Colchester |
| Woven | 20 | Leeds, London |
Would you recommend your agency partner to another marketer? Tell us all about your experience by rating their services. And if you work for an agency that you think deserves to be recommended, all you need to do is register with The Drum for free.