Competition O2 Twitter

EE faces the music on Twitter following Glastonbury ticket competition fail: and O2 steps up


By Ishbel Macleod, PR and social media consultant

June 13, 2013 | 3 min read

EE is facing a backlash on Twitter after running a competition offering winners tickets to Glastonbury, but instead providing TicketMaster vouchers.Unhappy winner Terry Finnegan took to Twitter to complain about the issue, revealing all, including the terms and conditions of the competition.

Finnegan said he was contacted by Poke London, who said that there has been ‘confusion’ around the prize. He also added that four other winning accounts appeared to be fake, with two only have one follower apiece: @EE.While EE has made no official comment about the issue, despite hashtag #GiveTerryHisGlastoTickets starting up, O2 has once again stepped up to act as the hero.The Drum contacted Poke London about the issue, but is yet to receive a reply.UPDATED: EE has told The Drum: "This was an honest mistake but we’ve been working hard all day to find a solution and we’re delighted to say we’ve managed to source some extra tickets. Terry and the extra four winners will all be going to Glastonbury."A spokesperson suggested to The Drum that the mistake was down to an error in the T&Cs and that employees at EE have given up their tickets so that the other five winners can now go to the event.
Competition O2 Twitter

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