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Facebook Page Insights ‘information gathering’ issue remains after two weeks

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By Ishbel Macleod, PR and social media consultant

May 24, 2013 | 1 min read

Hundreds of page admins on Facebook have complained to the social media site after Page Insights have not updated since 13 May.

Despite the complaints, which have been made on the Facebook community forum, Facebook has not posted any official response online about what has gone wrong.

A Facebook account manager has said: “Page insights is currently having issues gathering info past May 13. It's affecting all pages at this time. We will update everyone when everything has been restored.”

The Drum asked Facebook if there was any further information on the problem, but has so far not received any reply.

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