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Research in Motion apologises for Blackberry failure as it faces customer revolt


By Stephen Lepitak, -

October 12, 2011 | 2 min read

Blackberry maker Research in Motion apologised as it apparently faces a revolt by millions of users following a second day of being able to provide its services, including that of Blackberry Messenger, across Europe, the Middle East and Africa.

The Guaridan claims that the service loss has spread across South America now also, and that the company may be suffering lasting reputational damage, as reaction on social networks see customers consider switching to rival platforms.

It is thought that the database in Slough has been corrupted, but that the company hopes the problems will finally be fixed by this morning.

A statement released last night said: "The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM's infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience and we will continue to keep you informed."

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