Articles posted by Gillian West

Why the human touch will help brands win the customer experience battle - The Joy of CX chair, Mel McVeigh, explains

“There’s something about serendipity that gets lost with data, we need to get back to... Read more


My latest tweets

  • @claire_foss no, it's been almost 3 years I'm just a massive wimp! I avoid the motorway at all costs but my usual route has roadworks.
  • The half hour delay on the way into work this week has me facing my fears and using the motorway into Glasgow, well after a dry run first.
  • Hey @GlasgowCC any idea when the roadworks on Clyde Place will finish?! Causing a fair bit of chaos
  • I applaud @katyperry 's services to double denim at the #VMA2014
@gillow14 gillow14