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The decision to rebrand a company is a big strategic move that must bring on board all staff and begin a new dawn. Losing years of brand position however can also be a dangerous move. Sookie Shuen, community manager for inbound marketing consultancy Tomorrow People, offers four economic reasons for proceeding with such a move.
How much can your company benefit from a timely rebranding and revitalisation? When considering this question, one must keep in mind that rebranding does not necessarily address the wants and needs of the company directly, but rather speaks to the wants and needs of that company’s current and prospective customers. Therefore, the important factors to consider when assessing the value of a rebrand include equity measurement; market differentiation and accessibility; brand awareness, relevance and vitality; and consumer personality, preference, usage, associations, and emotional connectivity. If your company can improve relationship to its customer base in any or all of these key areas, you may want to think seriously about revitalisation.
Reason #1: Competitive advantage
Your brand is the public face of your business. As the economic climate changes, it must change along with it. A well planned and executed rebrand will enable your company to reflect current market dynamics and thereby gain competitive advantage, accelerate pipeline performance and become a leading voice of the industry. Sidestep the competition and increase your market share through an updated image. By revisiting your brand messaging, you can counter a loss in consumer confidence and/or decreased profitability.
Reason #2: Stimulate growth
Rebranding can serve to reduce the cost of operation and to cater more efficiently to current customer demands. In markets where complex and confusing mixes of product portfolios frequently undermine brand impact via advertising clutter and media proliferation, a rebrand can combat incongruence and audience fragmentation to regain customer impact and promote growth. As the company continues to grow, subsequent rebranding will ensure that customers hungry for change will keep coming back to see “what’s new.” In this sense, the rebrand becomes a public expression of the company’s evolution and a constant check to potential outgrowth.
Reason #3: Long terms market expansion
When a small business prospers and expands, they and/or their products frequently require a rebrand or revitalization to reflect the larger, more sophisticated business it has become. Any emergent company not employing this essential business strategy will inevitably be dwarfed by its competition. The modest brand offerings typical of the small company and its contingent budget restrictions will ultimately prove inadequate as that company grows and evolves. However, budding economic prosperity and subsequent operational expansion are not the only facets of business growth and evolution that necessitate revitalization and rebranding.
Reason #4: Innovation = Profitability
Just as a company’s brand must reflect changes in size and market position, it must also reflect changes in technological innovation. Constantly evolving at an exponential rate, technology and business prosperity are often inseparable from one another. Any brand associated with technology or technological advancement, must keep pace with the industry of which it is a part. Therefore, tech-dependent businesses, such as those associated with the internet or with computer hardware or software, might need to consider more frequent revitalization and rebranding. If a company’s production line is subject to a constant, rapid rate of change, the wise owner and/or manager will subsequently revitalize his or her brand at a commensurate rate. Again, your brand is the public face of your business. When it fails to reflect the level of innovation your business has achieved, your customers will quite naturally assume that you have fallen behind the times. Competitors who consistently rebrand their products and services—even those competitors who have yet to achieve your company’s level of technological acumen—will likely outperform you in terms of reputation and/or economic profitability.
Whatever your reason for rebranding—be it economic and operational expansion, technological innovation, or any other type of growth and/or change—your company’s brand must remain consistent with the latest and greatest your business has to offer. Whether reflecting advancements in your product and/or service lines or the evolving nature of your business in and of itself, the process of rebranding is essential to communicate your level of quality to your audience of consumers. Furthermore, although taking the step to rebrand your business will, first and foremost, revitalize your consumer base, the change can also have quite a rejuvenating effect upon the internal culture of your company. As your brand evolves to reflect new innovations in a constantly changing marketplace, your employees will inevitably be swept up in the momentum. Launching a rebrand will call for new levels of worker support, knowledge and feedback, as well as affording them the opportunity to join in the creation of a new, positive business culture. In this way, the process of rebranding not only brings the public face of your company in step with its internal machinations, but also, in turn, actively engages your management team and workforce to contribute to the new business culture that your new brand represents.
The business rebrand is about a great deal more than making your business look good. It’s about making your bottom line look good, too. So what is it that makes a company rebrand such a valuable proposition for your business? Please share your thoughts and comments.
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The terms 'rebrand' and 'revitalisation' are used pretty much interchangeably in this discussion - I believe they are very different things. A brand can be revitalised without resorting to a rebrand.
A brand is not just a logo - it's the DNA of your business, so to change it on a whim, is a very brave thing.
To pick up on the four 'reasons' in the article, I'm struggling to see how "reflecting current market dynamics" will "help you gain competitive advantage". You need to have a competitive advantage in the first place, a fancy rebrand can't manufacture one.
"Rebranding can serve to reduce the cost of operation" - really? When was the last time a rebrand reduced cost? By its very nature it will cost money – and therefore increase cost. If it’s an M&A situation then there may be longer term benefits from physical economies of scale, but there may be challenges over how the brands come together and how the two previously separate workforces deal with the new brand or if one of the brands taking precedence. None of this has a link to "reducing the cost of the operation".
Again I quote, “subsequent rebranding will ensure that customers hungry for change will keep coming back to see what’s new.” Really? This is making a very naïve assumption that customers give two hoots about your fancy rebrand. They are too busy and there are too many other brands fighting for the space for them to care. If they are engaged with your brand beyond a purely hygiene level, then they may travel with your brand on its journey, but don’t expect them to come and see “what’s new” of their own accord. Things have changed, customers have the power to make or break brands in an instant and we should not forget it.
The whole point around growth necessitating rebrand is, in my opinion, flawed. If you have understood that the brand is the truth of your business, then all that need change is the level at which it operates. Nike? Apple? Do these brands reinvent themselves or rebrand just because they’re getting bigger?
“Taking the step to rebrand your business will, first and foremost, revitalize your consumer base” and “employees will inevitably be swept up in the momentum” are, again in my opinion, overly simplistic statements that make great big assumptions that don’t hold up in the real world. There are very good reasons why employee engagement is one of the key areas of focus for top performing businesses. The people within the business are the direct brand experience for its customers and there is no inevitability that they will “be swept up in the momentum” of a rebrand – if they are not involved, consulted, and engaged then they could actually be the death of a rebrand (or revitalisation) before it ever gets to the customers! To make a statement like this is to do a massive disservice to the many people who work in the area of employee engagement.
In the context of this article, the only economic beneficiary of a rebrand is the agency who are running away with the cheque!
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I just wrote an article in French about choosing your right brand name taking into account the Internet, URL availability, username availability on the major social networks, etc. If it could be of any help? http://www.1min30.com/1min30/prendre-en-compte-internet-pour-choisir-son...
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Hi Tim, you've made a good point there. Rebranding your business is not simply about making it look appealing to potential customers. Effective branding can give your business more of a competitive edge. But it needs to be done the right way to achieve true market impact. Don't you think so?
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