Nick Phipps

NP

Customer Experience Strategist

Rawnet
Rawnet on how to maintain a steady rhythm of customers.
The Drum Network

Want to be truly customer-centric? Use CX to build lasting relationships
Rawnet direct readers to their presentation at REC Marketing Forum earlier this month.
The Drum Network

Why it's OK for your business to not be unique
Ranet look at some models that can improve customer satisfaction and evaluate product innovation.
The Drum Network

How to define an effective innovation strategy
Nick Phipps talks about the benefit of Strategic Innovation and urges you to take the Strategic Innovation Assessment.
The Drum Network

How to 'do' successful strategic innovation