Categories Marketing Agencies Creative Media Sustainability Technology

Customer service

Discover the brands setting the standard for customer care excellence on Twitter

11 May 2021

2 min read

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Whitepaper: Discover the brands setting the standard for customer care excellence on Twitt...
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SAS

14 Oct 2020

2 min read
1 in 3 customers would ditch brand after just one bad experience
customer experience
Neil Clark

05 Feb 2019

2 min read
Manifesto puts ‘service design’ at the heart of its strategic offering with new senior...
The Drum Network
A paddle being held up at an auction.

05 Oct 2018

5 min read
Modern consumers shouldn't need to barter
The Drum Network
The importance of Service Design and how to adopt this way of thinking.

25 Jan 2018

4 min read
What is Service Design and why is it important?
The Drum Network
Has your complaint or review ever been ignored?

20 Nov 2017

5 min read
Are brands listening to customer reviews?
The Drum Network
Webinar: How marketers can personalise customer experiences with a DMP

08 Nov 2017

2 min read

Sponsored

How to use a DMP for personalisation: Tips from Mazda
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Mobile app

17 Jul 2017

5 min read

Sponsored

Content owners should develop direct relationships with telcos and OEMs to reach a wider mobile...
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Money Talks

13 Apr 2017

5 min read
Money Talks: Maximising the human interest in financial services brands
The Drum Network

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Marketing Agencies Creative Media Sustainability Technology Awards Case Studies Predictions 2024