Virgin Trains has shown how to do social and keep customers happy over the Christmas season, having provided Kineta Kelsall with a free ticket home after she asked if she could get a cheaper ticket.Kelsall missed the window to buy a cheap ticket home, so asked the company if she could still get the discount. After some cajoling, she instead turned to carolling, and sent Virgin Trains a YouTube video.
@Kineets Oh man! I can't unfortunately, good luck with that though! ^SD— Virgin Trains (@VirginTrains) December 13, 2013