MISSION is a collective of creative Agencies led by entrepreneurs who encourage an independent spirit. We help brands thrive with passion, humility, magic and plenty of hard work. 1150 people, in 31 places on some of the world's best Clients.
Making everyday more comfortable - krow London for DFS
THE HEAD SCRATCHER
DFS was the UK’s leading sofa retailer, but after 40 years of shouting sale! Sale! SALE! it really wasn’t everyone’s cup of tea. DFS wanted to evolve its image, broaden its appeal and become well loved.
The catch? Achieve all this, but DON’T drop a sale.
THE BIG POSITIVE IMPACT
Together we imagined a greater future for the brand, one where DFS is no longer seen as a price led brand, but instead a brand that people value and love.
We shone a light on previously hidden and surprising truths about the sheer quality of DFS sofas, the craft and care that goes into hand-making each and every one. Working with much loved Aardman animation helped to boost brand perceptions. So did introducing DFS to Team GB and building a fully integrated campaign around the idea of ‘pride in quality made in Britain’.
A 28% increase in consideration, 40% more brand love, an incremental sales increase of £109m and a 64% increase in profit ROI (as well as a Gold IPA Effectiveness Award in 2018). Someone deserves a sit down, except there’s still work to be done.
"We are delighted to win such a prestigious award, which is testament to the hard work and commitment of the DFS marketing team and our very close agency partners to balancing business objectives with building our brand salience." - DFS Marketing Director, Nick Ashworth