SO Marketing

Full service creative agency established in 2005, with clients across all sectors located across the UK, Europe and USA.

Leek, United Kingdom
Founded: 2005
Staff: 14
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Skills
Graphic Design
Brand & Identity Design
Website Desgin
website design and build
Design and Build
Design
Design Agency
design & digital
Word Press
Wordpress Design -

and 5 more

Clients

Pearl & Dean
Legal & General
SonicWall
Dell
Keele University
Staffordshire University
Age UK
Altrui
Wrights Food Group
Pilgrims Choice
Sector Experience
Automotive
Food & Beverage
Charity
Services
Industrial
Professional and Business Services
Property
Medical
Local Government
Sport

and 2 more

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iQuatics Branding, Design & Website Development

Magento and Wordpress E-Commerce Website

iQuatics Online is the leading manufacturer of Aquarium Lighting in the UK. Through the website they offer a traditionally expensive market, a lower cost alternative that still meets the great quality expected of this demanding hobby and industry. SO Marketing has created the iQuatics brand and worked for over 9 years to develop the business as it is today, from its look/feel, to E-Commerce operations, print, PR and copywriting, using all of the services that SO Marketing offers.

Website Requirements

iQuatics already had an existing Magento E-Commerce website that had grown out of its skin and required an overhaul. What complicated this project was the requirement to preseve existing customer, order and product data on the website as well as incorporate a host of new features to improve customer service functionality.

The website was to remain as a Magento E-Commerce platform, however needed to take into account that users now use multiple devices such as iPhones, IPads, Tablets, Desktops and the site had to look optimal in every screen size and platform for the best customer experience.

Also using some industry leading features such as an integrated wordpress blog, postcode lookup for deliveries, and incorporating the emerging trend for “remarketing”, the science of improving conversions in E-commerce by recovering lost customer’s carts, the website had a lot of features to add to an already very engaging website.

The Outcome

The new iQuatics website is a slick, modern site that has the most functions of any online store that we have done for a client, even automatically sychronising orders and products with eBay and Amazon, the website is as self-sufficient as possible, enabling a smooth process for the warehouse team and customer service team to work with.

One of the great new features that we have incorporated to the website is a customer service SMS Text line where the customer service team can respond instantly via their email to customer text requests for advice and help, couple this with live chat support software, and a comprehensive FAQ section and all customer service angles are covered.

https://www.iquaticsonline.co.uk

Tags

eCommerce Design
website build
Wordpress

Clients

iQuatics