Kagool help IChemE integrate their membership CRM, Integra, with Sitecore - Kagool

Kagool help IChemE integrate their membership CRM, Integra, with Sitecore

Project Clients: IChemE

"We were pleased with the project outcome and , fortunately for us, the Sitecore configuration was ready at the same time as the database and we managed to launch on the same day" - Lucy Bates, Head of ICT and Member Services, IChemE

The Challenge

We worked with The Institution of Chemical Engineers (IChemE), a professional membership organisation founded in 1922, to update their Customer Relations Manager (CRM) and integrate it with Sitecore. They were using a legacy CRM to handle over 50 different member roles, which had to be manually synched to their Sitecore solution on a daily basis. The process was wasting time, resources and often failed. 

The Approach 

We helped IChemE update their CRM to Integra and integrate this system into their Sitecore solution. Our goal was to simplify the membership management process for IChemE and help them to manage this independently in future. We build them a unique administration system in Sitecore, allowing them to map membership details from Integra to roles in Sitecore. 

This all had to be done under big time constraints, using clean and discreet integration. So that the existing functionality kept intact.

The Outcome

The project was largely successful. The main benefits of the project being:

  • Creating microsites faster and more cost effectively
  • Greater site governance and security
  • Managing and editing content in-house
  • Improved visibility of microsite performance
  • Real-time access to personalised content for users

Find the full case study here.