Paragon DCX

DCX is the agency and consulting arm of the Paragon Group. We combine the power of data with compelling creative and digital technology to help brands connect better with their customers to deliver better outcomes. We help brands do business, better.

London, United Kingdom
Staff: 250
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Skills
Strategy & Planning
Products & Platforms
Data & Analytics
Marketing Activation
Content & Concepts
Creative
Branding
Single Customer View
CDP
Digital Consultancy

and 20 more

Clients
Comic Relief
Coventry Building Society
Pepper Financial Services
Greene King
Goldman Sachs
Great Western Railway
BUPA
First Group
Arriva Bus
Aviva Investors

and 16 more

Sector Experience
Financial & Professional Services
Retail
Automotive
Manufacturing
Charity
Transport and Logistics
Travel
Utilities
Housing
Hospitality

and 5 more

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How Glued Up are you?

by Huw Waters

April 5, 2022

Customer experience is a feeling we create that makes a customer want to come back- Adam Powers, Global Head of Experience Design, HSBC

DCX spoke to over 200 CMOs, Customer Experience leaders, CIOs, and Chief Digital Officers across various sectors to uncover insights about the challenges of getting cross-functional teams working well together.

The Glued Up report - the shocking truth about the ‘silo problem’ affecting customer experience and how to fix it - highlights the real problem of a lack of cohesion between internal teams, and the challenge of breaking down internal barriers to create the journeys and experiences organisations need to engage customers and accelerate growth.

Download the Glued Up report to learn:

  • Key stats from over 200 CX specialists.
  • Opinions and case studies by top CX experts from global brands including Deliveroo and TSB.
  • Practical tips on how to 'Glue Up' your internal teams.

Tags

customer experience
report