Nimbletank

AI Transformation Nimbletank is an award-winning AI and service design consultancy. We create exceptional customer experiences to help transform businesses and set them up for future success.

London, United Kingdom
Founded: 2012
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Skills
Artificial Intelligence
Business Analysis
Customer Experience
service design
prototyping
machine learning
Business Strategy
Experience Design
Research & New Tech Development
User Experience Research

and 2 more

Clients
Thomson Reuters
Microsoft
SKY
Pernod Ricard
Ovo Energy
Panasonic
ASOS
Santander
Lloyds Banking Group
minicabit

and 8 more

Sector Experience
Retail
Pharmaceutical
Insurance
b2b
B2c
Financial services
Music
Alcohol
B2B Technology
Enterprise

and 5 more

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OVO Energy Customer Mobile & Watch App

Innovative, beautifully designed app product to reduce customer service costs

CHALLENGE

Rapidly turn OVO Energy’s old and poorly reviewed PhoneGap mobile app into something befitting of their customer service excellence and new brand identity, reducing customer service costs and increasing ROI.

SOLUTION

From first meeting to MVP launch in under 90 days, we transformed the mobile app into a satisfying customer experience. With the new app, customers can view more valuable data at a glance, submit meter readings (and use the torch to light the way), view transactions and download statements. In short, they’re empowered to make better decisions about their mobile usage and their need for direct customer service is greatly reduced.

IMPACT

Following the November 2014 launch of the Android beta, and the January 2015 iOS launch we’re moving forward with an impressive product roadmap. Reviews are 4* and the App was named an Icon by Wired Magazine. The Watch app was recently launched to glowing reviews.

Tags

app
energy
watch
User Experience
Android App
App design and development
App Development
service design
Innovation
user centred design
Utility
IOS
wired icon
wearable

Clients

Ovo Energy