Experience Transformation. We work with clients to create next-in-class digital experiences, products and services, differentiating them and accelerating business success. Our value framework helps clients optimise, transform and innovate.
OVO Energy Customer Mobile & Watch App
Innovative, beautifully designed app product to reduce customer service costs
Rapidly turn OVO Energy’s old and poorly reviewed PhoneGap mobile app into something befitting of their customer service excellence and new brand identity, reducing customer service costs and increasing ROI.
From first meeting to MVP launch in under 90 days, we transformed the mobile app into a satisfying customer experience. With the new app, customers can view more valuable data at a glance, submit meter readings (and use the torch to light the way), view transactions and download statements. In short, they’re empowered to make better decisions about their mobile usage and their need for direct customer service is greatly reduced.
Following the November 2014 launch of the Android beta, and the January 2015 iOS launch we’re moving forward with an impressive product roadmap. Reviews are 4* and the App was named an Icon by Wired Magazine. The Watch app was recently launched to glowing reviews.