We drive business impact by bringing a human approach to artificial intelligence.
1. We drive efficiencies
Defining new systems to increase augmentation, automation and self-serve, freeing up our clients’ resources for more revenue-driving activity.
2. We increase revenues
Achieving customer experience excellence by offering genuine utility and personalisation, increasing value and advocacy.
We recognise that businesses are at different stages of development and often need a partner who can delivery real change, while at the same, taking care of the day to day.
We’ve created 3 programmes of work and products that support these needs, allowing us to help clients Optimise existing platforms and processes, Transform experiences and drive Innovation in proposition and product development.
Our Fusion process
Fusion utilises our proprietary Ask, Learn, Try methodology and allows us to work collaboratively to rapidly gain alignment regarding; ambition, possibilities, requirements, solutions and measure of success.
We map the end-to-end customer journey. Next, we identify where AI automation and machine learning can be deployed/integrated to drive business efficiencies and enhance the customer experience.
Business case development
We action this in conjunction with an AI audit. This is to help define the investment and payback scenarios for AI implementation, efficiencies and increased revenues/customer.
We carry out full service design delivery, from research and requirements gathering through rapid prototyping, brand development, UX, UI and tech development.
We choose and integrate the right AI partner ecosystems, products and solutions to drive business success.
We track and assess the impact of our interventions, delivering ROI reports and optimisation recommendations.
020 3828 6440
020 3828 6440
70 Wilson Street