CTI Digital

We are an award-winning full service digital agency, specialising in open source web development. With offices in Manchester & London, we also offer digital marketing and creative design services for respected clients in all industries.

Manchester, United Kingdom
Founded: 2003
Staff: 60
Content Management
Social Media
Conversion Rate Optimisation
Email Marketing
Web Development
Ecommerce Solutions
Content Marketing

and 6 more

British Land
British Council
The Protein Works
Manchester Central
Mercuri International
Gatwick Airport
Merlin Entertainment
Greater London Authority
Great Ormond Street Hospital

and 6 more

Sector Experience

Business to Business
Public Sector

Greater London Authority

When the Mayor of London made london.gov.uk a central part of his digital strategy, GLA undertook extensive research to identify the core users of the website and their needs from it. The project, which spanned 18 months, was a collaborative effort between 5 different organisations, including CTI Digital, who built the website.

Faced with the challenge of connecting to a population of 8.63 million residents, across a diverse range of opinions, backgrounds and needs, GLA concluded that the site should be modern, open and engaging, and ought to listen to people’s concerns. We implemented a User-Centred Service Design, by streamlining and grouping content intelligently. We used pre-existing modules, allowing us to integrate systems that help with the site’s data migration, webcasts, taxonomy, assembly papers, planning decisions, jobs feed, and search sections. The site was also given a scalable infrastructure, that will provide the support and speed necessary during peak demand periods, such as New Year’s Eve or times of community crisis.

“A vast improvement on its predecessor and the next Mayor and Assembly will have a robust, scalable platform from which to shout about their work.”

- MayorWatch

​"The new site couldn’t have happened without gathering together with great partners, and taking advantage of the many cloud and agile capabilities that Drupal has to offer. We've achieved big cultural change not only on our site, but also in our organisation."

- David Munn, Head of Information Technology at Greater London Authority

Read the full case study on our website, or take a look at GLA for yourself.


User Experience Design
web development
Public sector
Web design


Greater London Authority