Capgemini Invent

At Capgemini Invent we ideate and bring to life what’s next for our clients. Capgemini Invent combines strategy, technology, data science and creative design to solve the most complex business and technology challenges.

Paris, France
Founded: 1967
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Skills
Organisational Design
Insight-Driven Marketing
Marketing Strategy
CRM
Ecommerce
Campaign Management
Innovation Strategy
Customer Intelligence
Customer Experience
Relationship Marketing

and 1 more

Clients
Johnson & Johnson
Scottish Water
National Grid
Talk Talk
Siemens
ParcelForce
Lufthansa
HMRC
cathay pacific
EDF

and 11 more

Sector Experience

Consumer Products, Retail & Distribution
Energy, Utilities & Chemicals
Financial Services (Insurance & Banking)
Public Sector
Manufacturing, Automotive and Life Sciences
Telecommunications, Media and Entertainment
Travel & Transport
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The Customer Perspective Podcast ep 5: "Disruption in Utilities: What's Next for Customer Engagement in Light of Covid-19?"

by Susan Maginn

19 November 2020 8:19am

Capgemini Invent's Brand and Experience team is proud to announce the launch of a new external podcast series: 'The Customer Perspective'. With a new episode each month, the series offers a fresh point of view from Brand and Experience.

In the fifth episode, "Disruption in Utilities: What's Next for Customer Engagement in Light of Covid-19?", Natalie Griffiths is joined by Lukas Cassebaum and Nicolas Bariatti who form part of the Utilities practice at Capgemini Invent.

Disruptors, regulatory pressure and the ongoing pandemic are posing huge challenges for the Utilities sector. Tune in to find out about our point of view on the big issues of technology, trust and trends, as well as the transformation required to better engage customers within Utilities.

You can subscribe to the Capgemini Customer Perspective Podcast using your favourite podcasting app, for example soundcloud, itunes or spotify.

Tags

podcast
utilities
COVID-19
Customer engagement