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The Customer Perspective Podcast ep 5: "Disruption in Utilities: What's Next for Customer Engagement in Light of Covid-19?"
19 November 2020 8:19am
Capgemini Invent's Brand and Experience team is proud to announce the launch of a new external podcast series: 'The Customer Perspective'. With a new episode each month, the series offers a fresh point of view from Brand and Experience.
In the fifth episode, "Disruption in Utilities: What's Next for Customer Engagement in Light of Covid-19?", Natalie Griffiths is joined by Lukas Cassebaum and Nicolas Bariatti who form part of the Utilities practice at Capgemini Invent.
Disruptors, regulatory pressure and the ongoing pandemic are posing huge challenges for the Utilities sector. Tune in to find out about our point of view on the big issues of technology, trust and trends, as well as the transformation required to better engage customers within Utilities.
You can subscribe to the Capgemini Customer Perspective Podcast using your favourite podcasting app, for example soundcloud, itunes or spotify.