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Blue Array bolsters client services with Head of Customer Success appointment
March 14, 2022
The UK’s biggest SEO agency, Blue Array, has bolstered its senior management team with the appointment of a new Head of Customer Success.
With a background in digital marketing and SEO, Luci Wood first joined Blue Array in April 2018, having previously worked in an in-house digital marketing role in the home automation sector.
Luci started at Blue Array as an SEO Manager, progressed to becoming an SEO Director, before assuming the dual role of SEO and Client Success Director. Throughout her time at Blue Array, Luci has championed the client experience, leading new initiatives and processes to deliver the best possible outcomes for clients. As a result of this, the agency saw client retention increase by over 35% in 2021.
In her new role, Luci assumes responsibility for all aspects of client delivery and management. Working alongside the senior management team and Blue Array’s Founder Simon Schnieders and Managing Director Stephanie Emmanouel.
Luci Wood, Head of Customer Success at Blue Array, said: “I’m so grateful to have the opportunity to take on this brand-new role where I get to spend my time getting to know our clients better, understanding their needs, and working with our hugely talented team to bring those ideas to life. The customer experience is at the heart of a successful agency, and I’m delighted to be leading this new chapter of Blue Array’s story. I’m highly motivated by the challenge to drive the agency forward, achieve our commercial objectives, and ultimately make Blue Array the most talked about SEO agency in the UK.”
Simon Schnieders, Founder at Blue Array, said: “It has been a considerable year of growth for Blue Array. Luci’s addition will provide invaluable experience to our teams and ensure we keep heading in the right direction. We’re confident that Luci’s knowledge and experience will be hugely influential in supporting both new and existing clients.”
Luci’s appointment comes after successful years of rapid growth for the agency, who now have a team of 54 full-time employees.