4 Roads Limited

We use the latest technology to create spaces that seamlessly blend the entire customer experience. We partner with clients on three continents who trust us to help them improve their multi-channel online presence.

Kenilworth, United Kingdom
Founded: 2004
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Skills

Online/Digital
Web Design
Sitecore
Customer Experience
Customer Engagement Marketing
Digital Transformation
online communities
Telligent community

Clients

Olympus
Aston Martin
nordic semiconductor
Verint
Cherwell Software
British Medical Association
hitachi vantara
Sector Experience
Automotive
Business to Business
Charity
Education
Financial
Food & Drink
IT
Media
Professional Services
Retail

and 5 more

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Reflecting Back; Thinking Ahead

4 January 2019 13:28pm

James Brown, Director at 4 Roads Ltd reflects on 2018 and thinks ahead to whats in store for 2019...

The time between Christmas and New Year always provides the opportunity for quiet contemplation. Apart from losing track of what day it is, I enjoy this period because it provides an ideal moment to reflect on the past twelve months and to define what we want to achieve in the year ahead. I think for a lot of businesses there is a pivotal year and in many ways 2018 feels like the year where everything started to fit into place for 4 Roads.

What has ultimately led to this? For me it’s quite simple: the team, which includes our core team but also our non-executive directors who were appointed earlier this year and who have already made an incredibly positive impact. We will be formally announcing these appointments soon.

Crucially for us, every member of the team buys into what we are trying to achieve and there is a genuine sense that we are all pulling in the same direction. This was highlighted when we recently visited a major client in Hamburg just before Christmas.

We were doing a retrospective review of our first project. From our perspective, there were definitely areas for improvement which we were eager to highlight. We were taken aback when the client told us that we were too hard on ourselves and overall, they were genuinely delighted with how the entire team pulled together to get the project completed (which included many late nights and weekends). It was acknowledged that not once did any member of the team push back on going the extra mile but instead they embraced one of our key values: “always put customers first”.

Even over the Christmas period, I’ve been in regular communication with one of our developers who has offered to do extra time to help ensure we have a client project delivered for CES in early January. I recognise that this level of commitment is not something that should be taken for granted and I am grateful that we’ve built a team of passionate individuals who are genuinely excited to be involved in innovative digital projects.

We’ve got some incredible projects in the pipeline for 2019 and one of our immediate priorities is finding an account manager who will add genuine value to some of our most important accounts. If you think you fit the bill and you’d like to chat, please contact me directly. The job description can be found here: https://www.4-roads.com/current-vacancies/

To my team at 4 Roads, thank you for all your hard work and commitment during the past twelve months. I look forward to working with you all again next year. In the meantime, I wish you all a healthy and successful 2019!

Tags

digital
customer experience
job vacancies