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Customer Experience CX Artificial Intelligence

How to maximize the top 7 trends in customer experience right now

January 11, 2024 | 6 min read

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New report turns insights into action with seven CX trends for marketers to navigate the dynamic digital landscape in 2024, with inspiration from Ikea, Netflix, Spotify, Starbucks, and more.

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In today's digital era, it's all about delivering exceptional customer experiences for unprecedented success

The unstoppable momentum of artificial intelligence paired with increased demand for customer journeys that demand a personalized and conversational touch, suggest it’s time for marketers to chart a new course as they head into 2024.

CoreMedia’s latest white paper shows that 60% of consumers say they’ll become repeat customers after a personalized shopping experience; and three-quarters (74%) of customer service professionals believe that conversational AI chatbots positively impact customer satisfaction.

But when an overwhelming number of customers (82%) say they want a seamless blend of digital and human interactions, what is the best path forward for marketers?

In this rapidly evolving arena, a new report from CoreMedia serves as a visionary compass, urging marketers to reevaluate their strategies, technologies, and partnerships for the year ahead. 

The white paper explores: 

  • 7 transformative trends in customer experience (CX) that are reshaping industries 

  • A roadmap that guides decision-makers in translating insights into action 

  • Innovative CX use cases from leading global brands, including Ikea, Netflix, Spotify, Starbucks, American Express, and more  

In today's digital era, it's all about delivering exceptional customer experiences for unprecedented success. Unveil the future of business by embracing these trends and unlocking your full potential.

Complete your details below to download the full report.

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Customer Experience CX Artificial Intelligence

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