Where are agency design teams headed next?
At a recent roundtable event with design leaders from The Drum Network, we indulged in a little future-gazing. With creative and digital landscapes changing fast, we asked our panelists: what trends will dictate the next decade of evolution in design teams?
7 leaders from agency design departments weigh in: where is their field headed next? / Axel Ruffini via Unsplash
Michael Vromans, chief creative officer, DPDK: expanded depth and breadth
We’re broadening our understanding of where a product or a touch point sits in the whole customer experience. It’s customer experience thinking, broad thinking, but very deep in craft.
Without experts who have fierce opinions and fierce visions, they will never be surprised. It’s yin and yang: there’s research, but you still need the artistry of creating something new, not a faster horse. And doing that within a context of operating within a very complex design environment (we’ve come to call them ‘design infrastructures’), where everything is connected throughout the customer experience. All the touch points are connected, so you can influence design from a central library; change 50 products or 100 products in one go.
Danny Bluestone, chief executive officer, Cyber-Duck: sustainable design
Sustainable design, the environment, climate change, are going to be big. As designers, we have responsibilities there in terms of energy and ethics as well. Designers will have to become almost like the safeguarders of ethics in terms of what is doable and what isn’t.
Inclusive design too. All of us are going to get older; everyone’s going to have some sort of impairment. Designing for those users is going to continue to be key.
Advertisement
Avery Hennings, lead experience specialist, Omobono (part of The Marketing Practice): some things never change
It’s simple: touch point agnostic and creative storytellers speaking to the right people.
Aya Baeshean, vice-president and head of design, Known: mastering change
Change is a dominant, inevitable factor in life (and in the future), and the ability to master fluidity within our departments is crucial. I always see the key as creating a solid core foundation for the department, but creating that system in a way that is flexible and able to have that fluidity.
Advertisement
David Rubery, head of user experience and user-centered design, Jaywing: better understandings of behavior
Technology will change and evolve at a fast rate, but humans are staying the same. They’re not evolving at the same rate. So for me, a design department is going to need the same set of skills: advocate for the user; engage with and understand user behavior; and use behavioral insights to drive design decisions. The skills and software we use to communicate that might be different. But those will still remain the output, whether it’s virtual reality (VR), augmented reality (AR) or web3.
Jane Austin, chief experience officer, Digitas: the permanent power of curious minds
It will be what it looks like now – empowered people with trust and motivation, and who know what they’re doing. Where we’re investing in them to continue to do good work. The skills themselves may change, but the curious mindset shouldn’t.
Suggested newsletters for you
Hina Elton, research director, Foolproof: an acceleration
Designers will have access to tools that enable them to create design more efficiently, such as augmented intelligence tools, so we can speed things up a lot quicker and adapt and optimize design more efficiently to the trends of the future.
Content created with:
DPDK
20 years of transformation, change, innovation, and adaptation. We saw tech emerge and disappear, trends come and go and customer expectations change and grow. Today...
Find out moreCyber-Duck
Established in 2005, Cyber-Duck is a leading digital agency that works with exciting startups and global brands such as Cancer Research Technology, The European...
Find out moreThe Marketing Practice
Bringing together the best in B2B
The Marketing Practice is a leading, global B2B agency that delivers growth right across the funnel.
These are exciting...
Known
Known is a modern marketing company that pairs Ph.D. data scientists with award-winning creatives, expert research teams and strategists who leverage machine learning,...
Find out moreJaywing
At Jaywing, we’ve made it our mission to help clients establish concrete foundations in a world of shifting sands. As a data-powered integrated agency, we bring...
Find out moreDigitas UK
At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses...
Find out moreFoolproof
We are specialists in experience design. We create value for you by creating value for your customers.
Design know‑how
Use our talent and experience...