Customer Experience CX Marketing

Deep Dive podcast: surprising and delighting with CX


By Chris Sutcliffe, Senior reporter

March 18, 2022 | 2 min read

For the past week The Drum has been examining CX, and how it underpins so much of brands' successes. We've taken a look at everything from how digitalisation is changing the philosophy of CX, how good CX is accessible and conducive for mental health, and how individual brands are outperforming competitors through clever deployment of CX tools.

In order to cap the week, this special TDN podcast features insight from:

• John Campbell, MD, Rabbit & Pork

• Jane Austen, chief experience officer, Digitas

• Richard Palmer, head of strategy, EMEA, Appnovation

• Jacob Harris, partner, Known

Subscribe to The Drum Network Podcast on Spotify, iTunes, or your favourite podcast app.

Customer Experience CX Marketing

Content created with:

Rabbit and Pork

We are Rabbit & Pork, your Voice Experience specialists.

We build branded Voice Apps & chatbots.

UK's Best Small Companies to Work For 2018-2021...

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Appnovation is a global full-service digital consultancy. We seamlessly integrate strategy, user experience, development, deployment, training and support, allowing...

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Digitas UK

At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses...

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Known is a modern marketing company that pairs Ph.D. data scientists with award-winning creatives, expert research teams and strategists who leverage machine learning,...

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