Research reveals what online value exchange means for millennials and Gen Z
The General Data Protection Regulation (GDPR) was introduced to try to protect consumer’s data privacy online, yet a massive three quarters of UK millennials and Gen Z (16 – 34 year olds) do not believe it goes far enough, with 77% saying additional regulation is needed. Yet, in an apparent disconnect between opinion and reality, only one in 10 (11%) carefully consider before accepting cookies on websites, suggesting ease of accessing content online overrides concerns over data sharing.
The research by The Exchange Lab and Populus, also uncovered apparent frustrations felt by young consumers over GDPR consent options, with almost three quarters (72%) saying they feel annoyed about the amount of times they have to accept cookies to access content. Yet interestingly, a tiny 2% say they do not typically give consent, supporting the theory that consumers find it more convenient to opt-in, even if they don’t feel happy about sharing their data.
These results may imply a lack of understanding around consent requests, but 82% of respondents are aware of GDPR, and the majority demonstrated an awareness of the role of cookies; two-thirds (65%) understand cookies are used to personalise content and almost half (45%) know information is shared with other companies for advertising purposes.
“The report identifies a disconnect with younger consumers concerned about the use of their personal information, yet freely giving consent to data collection,” comments Chris Dobson, chief executive of The Exchange Lab. “In fact, it reveals millennials and Gen Z value relevant online experiences. The encouraging trend shows that ultimately, as long as companies offer a fair value exchange and are open about their data practices, they can continue to use data responsibly for targeting and personalisation.”
The research also delivers clear pointers for brands looking to engage consumers through digital advertising. It shows a marked preference for seamless multichannel campaigns, with 60% of millennials and Gen Z preferring advertising online to feel the same as advertising on other screens, as well as for native advertising, with 41% favouring ads that match the look and feel of the social media platform on which they appear. Furthermore, 43% of respondents don’t like irrelevant ads and nearly half (47%) dislike ads that withhold the brand name until the end.
Founded in 2007, The Exchange Lab operates offices in the London, New York and Toronto.
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