Reality bites for Oculus Rift as software update blanks VR headsets
Oculus Rift has admitted that an embarrassing administrative error brought down virtual reality headsets for close to a day when a failure to renew a crucial security certificate meant crucial software could not be run.
Reality bites for Oculus as software update blanks VR headsets
The mishap was soon corrected via a hasty software update, with affected customers being offered a £10 store credit to soothe irritation amongst those angered by the enforced downtime.
Social media, led by Oculus Rift’s official Twitter feed, became a sounding board for customers to vent their frustrations with the company, prompting it to issue a public plea for patience before issuing its mea culpa.
Yesterday's issue was our mistake. Details on the fix are here: https://t.co/W7kXFzzrvQ
Everyone affected will get $15 store credit. We're sorry for yesterday and want to help make this right. Thanks again for your patience.
— Oculus Rift (@OculusRift) March 8, 2018
Last year Oculus owner Facebook retreated from VR content creation with the closure of Oculus Story Studio.