Your School Games, a programme run by the Youth Sports Trust (YST), delivering more than 3 million sporting opportunities for five-18 year olds every year, sought assistance after the web app originally designed for 3,000 users was supporting a volume of more than 21,500 users after five years.
With funding from Sport England, YST invested in digital agency Torchbox to rebuild the existing web app and public facing website. The key objectives for the platform involved combining a great user experience for schools and YST’s wider network of event organisers, providing powerful management tools to enable them to capture data, track progress and report against KPIs to their funder.
Torchbox undertook a discovery process to define and prioritise key user journeys for each of the seven distinct user roles that existed in the system; the agency managed to undertake the technical analysis and design a new data model designed for high performance and scalability.
Glen Harrington from YST spoke about his experience with Torchbox: “I’ve worked with a number of agencies across different projects, and I don’t think I’ve ever worked with anyone that has been so engaged, timely and on the ball. It always felt like they didn’t just consider it a job, they cared about the job. I hope that our relationship will continue for the foreseeable future."
Torchbox's client services director, Paul Vetch, noted: “The Your School Games platform is a complex web application serving a broad range of stakeholders in very different ways. It was really important for the new version to have a positive impact at launch – which meant delivering a great new user experience, while ensuring no risk of disruption for the existing constituency of over 20,000 users. Our team rose to the challenge and we’re really proud to have contributed to the continuing success of the School Games initiative.”
The new platform aims to allow the YST team to be self-sufficient day-to-day so they can continue to grow.