Digital Transformation

Amazon wants to create job opportunities for deaf people with 'Silent Delivery Stations'


By Taruka Srivastav | Reporter

January 18, 2018 | 3 min read

Amazon has introduced a 'Silent Delivery Station' which will be entirely managed by deaf associates in order to create more job opportunities for them.

The station launched in collaboration with Mirakle Couriers has trained its deaf associates to deliver packages by bus or on foot to the radius of 2-3 kms. The associates are also trained in sign language.

Amazon helps create job opportunity for deaf people with 'Silent Delivery Stations'

Amazon creates job opportunities for deaf people with 'Silent Delivery Stations'

Akhil Saxena, vice president, India Customer Fulfilment, Amazon India, said: “Our vision is to create opportunities for individuals to realize their potential and transform their lives. We are committed to using our resources and infrastructure of innovation and technology to enable diverse communities succeed."

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The pilot program for the same was introduced a year and a half back and, after witnessing a strong performance, Amazon decided to roll out a dedicate delivery station for the deaf people.

Dhruv Lakra, CEO, Mirakle Couriers, said: "The idea was basically to radically change how deaf people and people with disabilities are currently employed in a country like India. By partnering with, we have set an example for many in the country to support the differently-abled people by providing them with relevant opportunities and improve their livelihood.”

Amazon's Service Partner program is part of Amazon Logistics, which ties up with local distribution networks. Amazon recently launched a women-only delivery station in Thiruvananthapuram, Kerala and in Chennai, Tamil Nadu.

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