Times Internet's AI chatbot Haptik has collaborated with Akancha Against Harassment (AAH) to provide a 24x7 chatbot on the AAH website to inform and educate about cyber harassment along with providing a bridge between victims and concerned authorities.
The chatbot aims to provide information and guide victims through the first steps of intervention, redirecting them to the right resources. The AAH's chatbot has also received support and accreditation from various local authorities across the country to provide prompt native support if required.
Times Internet in its statement mentioned that despite over 70% women admitting to being harassed online, there were only as many as 11,592 registered harassment cases in 2015.
Akancha Srivastava, founder AAH said: “We don’t realise how big this problem is until we ourselves or someone close to us gets impacted. I personally speak to any victims who may trigger an SOS (emergency calls) on it. It’s my constant endeavor through AAH to educate & empower people about cyber safety, how to approach the police, basic rights, Indian laws & more."
"It’s also my effort to give voice to the victims who should stand up & speak up. Don’t let any abuser get away for fear of shame in society. We are all in this together & we will make the online space safe for everyone.”
Aakrit Vaish, CEO Haptik said: “The cyber world, albeit the most common platform of communication today, has a dark side to it. From bullying, mental agony, exploitation to sexual harassment, the cyber world opens up a plethora of possibilities to compromise a person’s integrity. AAH has been doing some great work to fight this menace and it has even received praise from several governmental and non-governmental organizations, including the Inspector General, UP Police."
"We have developed the chatbot to further support AAH’s efforts, and make it easier for people to ask questions and get answers to sensitive cyber safety issues. We hope this chatbot helpline will help reduce some of the fear that has been instilled in people about interactions on the Internet.”