Marks & Spencer (M&S) has announced Tata Consultancy Services (TCS) as its principal technology partner to drive digital-first transformation.
TCS will aim to drive agility, intelligence, innovation and efficiency to transform the retailer’s customer experience and drive growth of M&S’ business.
Steve Rowe, CEO, M&S said: “This new partnership will bring the best of TCS capabilities to M&S. We will join our expertise to unlock the potential for technology to drive our digital-first transformation and accelerate growth of our business. Through our Technology Transformation Programme, our business will be faster, simpler and more focused on achieving a seamless customer experience.”
Rajesh Gopinathan, CEO and managing director, TCS said: “Our long standing partnership with M&S has helped to build a strong contextual knowledge of their business. This is coupled with our deep domain expertise, positioning TCS to be the principal technology partner to M&S.”
“TCS will help the customer adopt a digital-first mind-set to win new customers and create growth at accelerated pace. We look forward to working even more closely with M&S as they embark on this transformation of their business.”