Passwords canned as Barclays implements voice recognition security alternative

Barclays

Barclays is embracing technology to make banking easier, and theoretically more secure.

The company has introduced voice recognition security which it says “removes the need for security questions and passwords” during caller-based actions.

The system reportedly analyses 100 characteristics of voice to recognise customers using telephone banking. The mere act of talking on the phone will initiate identification of the user, according to the company, which will in turn speed up transactions.

Steven Cooper, chief executive of personal banking at Barclays, said: “We can all relate to the frustration of forgetting a password at the crucial moment.

"Voice security can cut out that part of the call completely and, unlike a password, each person’s voice is as unique as a fingerprint."

The technology was first trialled with customers back in 2013.

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