The chief executive of BT has conceded that his company must do more to improve the quality of its broadband offer in an unusual public admission of failure in The Telegraph.
Acknowledging customer complaints, Gavin Patterson admitted that some consumers were left languishing on slow speeds and left in the lurch with a lack of communication as to when they might expect to receive high speed broadband.
Patterson wrote that he was ‘under no illusions about the strength of feeling’ after being bombarded with ‘irate’ letters from customers who are ‘frustrated about the quality of their broadband connection’.
Promising to do more to rectify the situation Patterson promised to continue connecting 25,000 premises to fibre broadband every week, putting it on course to reach 95 per cent of all premises next year.
BT will also pursue new transmission technology and focus on mobile broadband to bring 4G connections to ‘virtually’ every home and business by 2020.
Whilst acknowledging the situation isn’t perfect Patterson argues that the UK actually outperforms its continental peers in terms of broadband speed, availability and price.