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Moonpig Mother's Day Public Relations

Moonpig apologises after ‘issue’ delays Mother’s Day deliveries


By John Glenday | Reporter

March 7, 2016 | 2 min read

Personalised greetings card website has apologised after making a pig’s ear of deliveries this Mother’s Day with many arriving late.

Moonpig, Mother's Day

Moonpig, Mother's Day

On Sunday the businesses social media channels became the focus for a stream of irate messages from sons and daughters angered that their orders had either failed to materialise or turned up damaged.

This came despite a series of television adverts reassuring customers that all orders received 14:00 on 3 March would be delivered by courier on Sunday.

Apologising for the mess Moonpig said there had been an ‘issue’ with a supplier which had delayed deliveries of some flowers and had compensated all those affected.

A spokesman for Moonpig explained: "We've been working hard to put things right and by the end of Mother's Day almost all orders have been delivered. We hope our customers accept our sincere apologies.”

Moonpig Mother's Day Public Relations

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