TalkTalk refuses to waive early termination fees to stem exodus
TalkTalk has refused to waive early termination fees for customers caught up in the recent hacking of its website, doing so only in instances where customers can demonstrate that money was stolen from them as a direct result of last week’s security breach.
The telecoms provider has seen its reputation knocked after a data lapse in which criminals accessed the bank details and personal information of an unknown number of its 4m subscribers
Responding to a subsequent wave of enquiries from concerned customers seeking to change provider TalkTalk posted a statement on its website reading: “In the unlikely event that money is stolen from a customer's bank account as a direct result of the cyber-attack [rather than as a result of any other information given out by a customer], then as a gesture of goodwill, on a case-by-case basis, we will waive termination fees.”
This followed an announcement by Scotland Yard that a 15-year old boy had been arrested and a property searched in County Antrim, Northern Ireland, in relation to the ongoing investigation into the hacking.
The boy was subsequently arrested on suspicion of having committed offences under the Computer Misuse Act.