Aviva hit by second customer data theft


By Natalie Mortimer | N/A

October 17, 2015 | 2 min read

Aviva has admitted that a number of its employees stole the details of customers leading to some receiving up to ten calls per day in a bid to persuade them to make personal injury claims.

It is the second time the insurance company has been hit by a data theft: a similar situation arised in February this year. Those targetted were customers who had recently suffered an accident and claimed insurance via Aviva.

An employee has been sacked from the company, and the police and Financial Conduct Authority have been informed, the BBC reports.

It is believed that the data theft involves customers insured with Aviva who had car accidents in 2013 and 2014.

One victim named Eleanor told the BBC that she started receiving calls after settling a claim through Aviva when her empty car was hit by another driver in 2013. "I started getting calls on my mobile and my landline constantly, sometimes up to ten a day. Ambulance chasers, wanting to know if i wanted to put in a personal injury claim," she said.

Aviva admitted the data breach and has apologised to customers.


Industry insights

View all
Add your own content +