Sony has made a splash with an update to the policy of its waterproof Xperia Z5 - you shouldn’t get it wet or you’ll void the warranty.
The new phone, which heavily promoted its waterproof capabilities on its release, should not be taken under water according to an update on the handset’s policy on Sony’s website.
Sony has long promoted its Xperia line based on its waterproof capabilities and gave its Z5 has the highest possible IP68 rating for water and dust resistance. Test results stated that it could be immersed in fresh water for 30 minutes in depths of up to 1.5 meters.
An update on the company’s website now states that "The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater".
A Sony representative added to the policy update in a form post on the company’s website saying that “there are many environmental factors which we could not assess” and adds “therefore we recommend not submerging our Xperia Z5 in water."
This means that Sony cannot guarantee that taking photos underwater won’t damage the phone because it was not possible to test every single phone in every possible scenario. The change in policy could be a PR disaster for the company given that its ad campaigns for the line focused so heavily on their waterproof capabilities.