Restaurant owner dishes out scathing comeback to unfavourable TripAdvisor review

Steve Bothwell, the owner of Café 52 in Aberdeen, has become an internet sensation following his scathing TripAdvisor response to an unfavourable review.

Now doing the rounds on social media the sarcastic reply praises the complainant for their “remarkably creative piece of writing”.

Posting under the username injured2015 the complainant claims “one of our party was cut by broken glass that a waitress dropped” and calls the restaurant out for not providing antiseptic wipes and taking a plaster away from the table before it could be used.

“At no point did the manager apologise for this incident nor did he offer any form of recompense at the end of the meal we suggested a gesture of good will but he was still reluctant,” reads the review.

However, Bothwell hit back at the claims with a list of six points to “clarify the actual situation” and the injury which he described as a “half-inch scratch”.

“Your colleague’s leg suffered a half-inch scratch from a broken glass that hit the floor. It’s not unusual for a member of the waiting staff to drop something in the hospitality industry…Your colleague was tended to immediately and a drum of antiseptic wipes (contents 200) were put on the table and several wipes (better safe than sorry!) were used to treat the wound,” he wrote.

“Thereafter a clean dry towel with crushed ice was put around the leg of the alleged victim (just in case the leg swelled up to the size of Saturn, resulting in a lunar explosion). The alleged victim was offered a choice of plasters; however we were out of ‘does this plaster match my outfit’ variety, so it was either skin coloured plasters or the bright blue ones. The skin tone plasters seemed to do the job.”

The response adds that he made “regular appearances” at the table during the meal and “made sure the leg wasn’t going to drop off and there wasn’t a sea of blood flooding down the middle of the restaurant.”

Last summer a TripAdvisor critic was threatened with legal action after leaving a “nasty” and “libellous” review on the site.

Join us, it's free.

Become a member to get access to:

  • Exclusive Content
  • Daily and specialised newsletters
  • Research and analysis

Join us, it’s free.

Want to read this article and others just like it? All you need to do is become a member of The Drum. Basic membership is quick, free and you will be able to receive daily news updates.