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Samsung blames Australian smartTV pop up ad fiasco on 'error'

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By John McCarthy | Media editor

February 11, 2015 | 3 min read

Samsung has said an error is responsible for the appearance of pop up ads on some of its users' displays while they view TV and movies through a third party app.

Samsung, Smart TV

The Korean firm first became aware of the problem after several Australian Samsung smartTV owners took to Reddit to complain about a reoccurring Pepsi ad appearing while they use the Plex streaming app.

Redditor beans90 said: “I watch most of my TV shows on a Samsung Smart TV and it has been fantastic for the past year. Recently it has been stopping half way through a show or a movie and has played a Pepsi ad that is muted.”

The thread sparked a number of similar complaints from users.

A Samsung spokesperson told the Guardian: “We are aware of a situation that has caused some SmartTV users in Australia to experience programme interruption in the form of an advertisement.

“This seems to be caused by an error, and we are currently conducting a full and thorough investigation into the cause as our top priority. This situation has so far been reported only in Australia. We would like to apologise for any inconvenience experienced by our customers.”

One Redditor commented that a Samsung smartTV update in the region enabled the pop up ads it the TV's settings, an option which should be off by default with the firm yet to incentivise the feature.

The complaints emerged after reports Samsung made changes to its privacy policy on Monday admitting that third-party apps can capture sensitive data disclosed during conversations nearby its smart TVs via the voice recognition feature.

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Samsung is a South Korean multinational conglomerate headquartered in Samsung Town, Seoul. It comprises numerous affiliated businesses, most of them united under the Samsung brand, and is the largest South Korean chaebol.  

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