Shop Direct reshuffles senior management team and promotes retail brand chief Jon Owen to board

By Jessica Davies | News Editor

December 15, 2014 | 3 min read

Shop Direct has promoted group retail brand director Jon Owen to its board of directors, as part of a management reshuffle which will also see deputy chief executive (CEO) Gareth Jones become group chief operating officer.

Owen, who has been at the company for three years, played a leading role in the development of one its brands, which it now claims is a £700m brand, generating an average 950,000 daily website visits.

He will continue to lead trading for the business, and head up Shop Direct’s retail brands, but his role will widen to assume responsibility for the creative team.

Meanwhile Jones’ new role will see him take on responsibility for the end-to-end customer experience, spanning fulfilment, operations and customer services. He will also retain strategy, customer experience, Very Exclusive, e-commerce and customer intelligence within his remit.

The digital retailer, which also counts Littlewoods and among its brands, has promoted retail finance director Greg Pateras to the role of group finance director, replacing Mark McMenemy who is due to retire.

During his three-year tenure McMenemy helped develop Shop Direct from a heavily loss-making business to profitability.

The group has also revealed the departure of financial services CEO Andy Hart, who has decided to leave for personal reasons, according to the company. He will be replaced by current chief operating officer Neil Chandler.

All of the new positions will take effect from 5 January 2015

Alex Baldock, group CEO at Shop Direct, said: "We work hard to cultivate talent at Shop Direct. Congratulations to Greg and Jon, two home-grown rising stars, and to Gareth and Neil, both lynchpins of our transformation so far. This team can take us to the next level in our journey towards being a world class digital retailer.

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“Meanwhile, many thanks to Mark and Andy, who have played key roles in our recent resurgence. We are determined to build on that to become a true leader in ecommerce.”

Shop Direct’s click and collect service,Collect+, delivers to more than 5,500 stores across the country, according to the company.

last month it put £1m towards marketing activity to capitalise on Black Friday and Cyber Monday buying frenzies.


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