Argos has been forced to temporarily delay home delivery of items due after it failed to anticipate the heavy amount of traffic driven by Black Friday and Cyber Monday.
A spokesman for the retailer told The Drum that the decision to extend delivery time from four to seven days was made in order to build its stock levels back up after a weekend of sales.
“We have recently seen increased demand for certain home delivery items, and as a result we have temporarily delayed the delivery time on a limited number of products to ensure stock levels return to normal. We apologise to any affected customer for any inconvenience this may cause”
During its busiest hour on Black Friday, Argos saw more than 1m visits to its website – equating to approximately 17k visits per minute. Around 70 per cent of traffic to the website came from mobile devices.