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More than half of UK consumers have used digital wallets to pay for online goods


By Ishbel Macleod, PR and social media consultant

November 25, 2014 | 2 min read

More than half of UK consumers (54 per cent) often or always use digital wallets to pay for goods online, research from Skrill has found.

The research of 2,000 UK adults found that more than one in ten 18-24 year olds (14 per cent) now use digital wallets for every purchase they make online. This compares to over a third (37 per cent) of those aged 55 and above admitting to never having used a digital wallet to pay for goods and services online.

Chantal Willis, vice president of e-commerce at Skrill, commented: “Payment behaviour is one of the fastest changing trends in business today. The challenge for businesses, whether online or on the high street, is catering for contrasting segments of the market. While high street stores generally stick to tried and tested payment methods, online businesses have begun to embrace emerging payment methods to make sure they are not missing out on crucial sales.”

In-store, there was a similar picture to online: 17 per cent of 18-24 year olds now pay for goods or services in-store with a mobile device, contactless reader, text service or a sensor that determines their location via their phone. This compares to only two per cent of people aged 55 and over.

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